Kathy and I have issues with contractors. Every time we have one, I am shocked. I wonder when I am going to learn to lower my expectations about this.
I think most people tend to think that they are reasonable. I am no different in this regard. I know there are times when I am being unreasonable, and can't seem to help myself, but generally, on this topic at least, no. And yet, all too often, when we have to hire a contractor for something, we experience the same set of issues:
Getting an estimate. No one ever wants to give us one. When we were
fixing up our flooded basement, once the first contractor fell through, I called three other contractors for estimates, and only two of them even bothered to call me back, one showed up, and zero returned an estimate. I thought a full-scale basement remodel was a decent sized job, especially in a recession, but apparently the contractors in our Westchester town could not be bothered. And, it's not like I only called these people once. I made
multiple phone calls. For the basement, this threshold issue was so severe that we eventually just did the work ourselves.
Timing. The first contractor that
fell through on our basement did so because he couldn't meet our timing. And by that, I mean that we received an estimate for the work in August, and in November he informed us he wouldn't be able to start until after the holidays. I think that six months is an extremely long time to wait with your basement furniture sitting in your foyer. It was at that point that we said thanks, but no thanks, and I started trying to get other estimates. We've also had this problem with a painter and a gardener. Delays of
months before they are willing to even get started on our projects.
Communicativeness. Okay, so maybe I am a little bit horrible at returning phone calls sometimes, but come on. If someone hires you to do work, calls and leaves several messages that say "When can you start?" I think common courtesy requires a call back in under six weeks.